> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.merci-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My payment was declined

### Why was my payment declined?

If an error occurs while processing your credit card, please check your payment information and try again.
Only your bank or credit card issuer can confirm the specific reason.

### Here are some of the most common reasons:

1. Incorrect credit card number or expiration date.
2. Insufficient funds.
3. Unauthorized transaction.
4. An unacceptable card was used.

||| If your payment fails, you can change [your credit card information](https://aide.merci-app.com/en/article/how-do-i-change-my-credit-card-information-1hhcxmy/).