> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://aide.merci-app.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# The extension does not connect to my MerciApp account

Several factors may prevent your MerciApp account from connecting to the extension.

## I use an anti-cookie filter (Ghostery, uBlock Origin, etc.)

In order to function properly, the MerciApp extension uses a cookie previously placed by the domain `merci-app.com`.
This cookie allows the extension to link your MerciApp account to the extension for your browser.

If you use an anti-cookie filter, the extension will no longer receive the cookie to connect to your account.

#### To allow the extension to use your cookie, follow these steps:

1. Go to your anti-cookie filter settings.
2. Authorize the domain `merci-app.com`.
3. Log out and log back in to [MerciApp](https://web.merci-app.com/) so that the server can place the cookie required for the extension.

## I have restricted the activation of the extension to certain domains

We understand that privacy is important to you and your teams; you can adjust this setting from the extension settings in your browser.

Authorize all domains on which you want the extension to run, and also add the domain `https://*.merci-app.com` *(note the asterisk)* — this will allow the cookie placed by our web application to reach the extension. ;)  

## None of the above solutions work

Contact us via the chat feature at the bottom right of our website, and we will help you resolve the issue with a customized solution.