Q: How do I delete my account?

<h3 id="ifyouwanttodeleteyouraccount">If you want to delete your account:</h3> <ul> <li>Go to the <a href="https://web.merci-app.com/u/account">my account</a> page.</li> <li>Click on <code>Delete my account</code> at the bottom of this page.</li> <li>Confirm the deletion of your account by clicking on the <code>Delete my account</code> button again.</li> </ul> <p><strong>N.B.</strong> If you are not the only person in your workspace and you have the role of "owner," be sure to <a href="https://aide.merci-app.com/en/article/set-the-role-of-members-in-a-workspace-5iudo2/">transfer this role to another person</a>.</p> <hr /> <p>||| <strong>Warning:</strong> This action cannot be undone. Your personal data, documents, preferences, and spaces of which you are the sole member will be emptied and deleted with no possibility of recovery.</p>

Question 1

How do I disable the default spell checker in Microsoft Outlook?

Accepted Answer

When using MerciApp Windows, you may need to disable the spell checker installed by default in Microsoft Outlook, which is less powerful than the MerciApp solution. To do so, follow the steps below.

Click on File and select Options

A window will open with a list of sections on the left.

In the side menu, select "Mail" and then click on "Proofing."

Disable the "Correct as I type" option.

If you have trouble disabling the spell checker, feel free to use the chat feature at the bottom right of this page to contact us.

Question 2

How does MerciApp's fair billing work?

Accepted Answer

How do we bill active and inactive members of your team?

At MerciApp, you only pay for what you use.

You will only be billed for members who are active. A member is an active user if they have accepted the invitation to your workspace.

If you have a paid MerciApp subscription (Correct or Assist) and add new members in the middle of the billing cycle, billing will be adjusted automatically.

Put it into practice

Annual subscription

Let's say that three members of your workspace have MerciApp Correct and you purchased an annual subscription on January 10. This costs €8 excl. tax per member per month, or €8 excl. tax x 3 users x 12 months. You therefore paid €288 excl. tax on January 10.

On Monday, March 15, you add 4 new members to this workspace by sending them an invitation. Each member who accepts this invitation becomes an active member and is therefore added to the billing on a pro-rata basis for the month they joined the workspace.

Your contract anniversary date is January 10 each year. This date remains unchanged. On the evening of March 15, an invoice will be automatically generated for the 4 new members for their use from March 15 to January 10, i.e., 10 months.

The new invoice will then be €8 excl. tax x 4 users x 10 months = €320 excl. tax.

On the following January 10, you will be renewed for 7 users.

Monthly subscription

If you pay monthly, it works the same way as for annual subscriptions, except that your anniversary date is

Question 3

Set the role of members in a workspace

Accepted Answer

Setting the role of members:

Only administrators and owners can change the roles of members of a workspace.

Once you are logged into your MerciApp account, follow these steps:

Click on the menu at the top left, then on Workspace settings.
Next, click on the Members tab.
Change a member's role by clicking on the drop-down list to the right of their name.

Explanation of the different roles:

Owner

The owner can manage all workspace preferences.

Administrator

An administrator can invite new members and set their roles.

Member

A member can only view the list of other members.

Question 4

How do I manually update my Google Chrome browser extension?

Accepted Answer

Developers often update their browser extensions to add new features, improve reliability, and ensure a smooth experience.

Normally, your browser updates your extensions automatically. But if you need to manually check your extension version and update it, here is a step-by-step guide.

To check the version of an installed extension:

|| By default, your browser updates extensions automatically. You usually don't need to do this manually. However, it can be useful to know the version of an installed extension.

To find the version number in Google Chrome, follow these steps:

Click on the three-dot menu in the top right corner, go to "More tools," then click on "Extensions."

This may be slightly different if you are using a different browser, such as Microsoft Edge or Arc.

On the Extensions page, click "Details" for your extension.

You will then see the installed version of the extension.

To manually update a Chrome extension:

Your browser should update extensions automatically, but sometimes this doesn't happen. This can be due to various factors beyond the control of the developers. The most common reason is that

Question 5

How do I change the application language?

Accepted Answer

How to change the main language

|| Currently, only the web application is available in multiple languages. The browser extension and MerciApp Windows will benefit from this feature in the coming weeks.

Open the web application, click on the menu at the top left, then select "My Account."
In the settings, you can choose between French and English.!

This setting will apply to all MerciApp products in the future, including the browser extension and MerciApp Windows. If your company needs an additional language, please feel free to contact us via the chat box at the bottom right.

Question 6

How do I delete my account?

Accepted Answer

If you want to delete your account:

N.B. If you are not the only person in your workspace and you have the role of "owner," be sure to transfer this role to another person.

||| Warning: This action cannot be undone. Your personal data, documents, preferences, and spaces of which you are the sole member will be emptied and deleted with no possibility of recovery.

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